Opening times for all Greggs shops can be found on our Shop Finder. Just enter your location into the search bar to find opening times, contact details and available facilities.

We’ve been donating unsold food for a long time. Originally our bakeries teamed up with large charities who help distribute it to smaller organisations.

This process remains in place, though we’ve also worked hard to increase the amount of unsold food donated by our shops and we currently support a nationwide network of good causes.

In 2022, we redistributed 1,800 tonnes of unsold food through our Greggs Outlet shops. A share of the profits from the outlets, totalling £450,000, was then donated back into the communities we serve.

We’re no longer taking new applications for end-of-day food donation partners, but we continue to identify regions where our shops could support a local charitable collection and remain committed to working towards 100% of surplus food going to those who need it. To find out more visit: Greggs Corporate | Stronger, healthier communities

It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.

We have to charge VAT if you wish to ‘eat in’ which we then pass over to HMRC. We also charge a little extra in our café shops as we provide additional services. We’ll always let you know by showing both the eat in and takeaway prices on our shelf tickets.

While every effort is made to prevent cross contamination happening in our products, due to the way that we make, bake and deliver our food we can’t guarantee that any cross contamination hasn’t occurred. To find out more information on this, you can read our Nutritional and Allergen information here. We also have an advice notice in every shop to explain this.

At Greggs we're proud to use fresh produce and although every care has been taken to remove small pieces of fruit stone, egg shell, bone and nut shell sometimes a small amount may remain in our products.

As some recipes vary by region, our nutritional information can differ from shop to shop. This means that the nutritional information in our shop does not include all products. To get nutritional and allergen information for a specific product, please contact our Customer Care Team.

We’re always looking at ways that we can broaden our range, but at the moment we don’t have a Halal menu. Like many brands in the food industry, we use a range of suppliers, some of whom provide chicken that is compliant with the HFA. However, we can’t label this as Halal because we don’t provide separation in either our shops or our bakeries.

We take great care to ensure that the animal products used in our recipes are produced in a way that avoids the abuse or exploitation of animals. Animal welfare is a top business priority at Greggs and to this end, we measure our progress against the Business Benchmark on Farm Animal Welfare (BBFAW). We're proud to be one of the few businesses in our industry to have maintained a Tier 2 with them for the fourth year running and work hard to drive continuous improvement throughout our supply chain.

Whether we buy them as whole eggs or as a liquid, 100% of the eggs we use come from free-range hens. This means hens that spend their lives free from close confinement such as cages and have more freedom to move around.

All of our mayonnaise is pasteurised and suitable for pregnant women. We’d always recommend you check with your doctor to ensure they’re comfortable for you to eat this.

When we do, we only ever use 100% sustainable palm oil ingredients in our food and drinks and we are proud members of the Roundtable on Sustainable Palm Oil (RSPO).

Greggs gluten free products are manufactured using recipes that are free from gluten and the manufacturing sites have strict gluten controls and testing regimes in place. Our shop teams have undergone gluten training, and there are gluten controls and a testing regime in place to manage cross contamination with gluten within our shops.

Our daily-fresh sandwiches are made in our own shops, using bread baked that day and our savouries are baked fresh in the shop ovens throughout the day.

We sell savouries that are freshly baked in our shop ovens, then put on the shelf to cool. We don’t keep them in a heated environment, use heat retaining packaging, or market them as hot because of this. As bakers, we believe that baking our savouries fresh each day gives customers the best quality product. If the sausage rolls and bakes were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject to VAT.

When you place an order or top-up your wallet, you’ll need to add your card details before making payment. You’ll also be able to remove any saved cards on this screen:

- On Android: swipe on the card you want to remove and click 'delete'.

- On an iOS: click ‘edit’ before selecting the card you want to delete.

If you have auto-update set up on your phone then there’s no need to do anything, your phone will automatically update to the new version of the Greggs App.

If you don’t have auto-update set up on your phone, then you will need to head to the App Store and search for ‘Greggs App’ to download the newest version.

Auto top-up makes it super simple to keep your account funded whilst you’re on the go. It means that you can set up an automatic feed of cash from your bank account straight into your Greggs Account.

Once your account drops below £5, your wallet is automatically topped up by an amount specified by you (i.e. £5) so that you've always got funds when you scan your app.

Your balance is shown in the 'wallet' section of the Greggs App. Balance updates can take about five minutes to show on your account. For the new balance to display on your phone, you need to have an active Wi-Fi or 3G connection as a minimum.

If you think that there's an issue with your balance not updating correctly please give us a call on 0808 1473447.

As part of setting up your account we’ll ask for your postcode, email address and mobile number so we can contact you in future about the Greggs App. We promise not to send you communication unrelated to the app or to share your data with any other party, unless you specifically tell us you’re happy for us to do so.

As for your date of birth, this is so that we can send you a special birthday gift on your big day!

For more information, please read our Terms and Conditions and Privacy Policy.

We take your privacy very seriously and want you to be confident with us. We only work with partners who carry the highest accreditation for their security and have ensured that our Greggs App system has been independently reviewed and audited for its security. In addition, we house all of your personal data with care and diligence.

You can read our Privacy Policy in full.

Storing your credit or debit card information in your Greggs Account is a convenient way to top-up your card so that you don’t have to re-enter your details each time. We don't hold any of your financial information. We partner with a PCI:DSS level 1 payment service provider to ensure that your details are held securely with them.

If you have noticed any suspicious activity, please call our Customer Care team as soon as possible on 0808 1473447.

The best thing to do if you lose your phone or your phone is stolen, is to call us immediately on 0808 1473447. We may be able to help you protect your funds within the app. We'd always recommend that you put a password on your phone, just to be extra safe!

We’re sorry you want to delete your account. If you're having problems, we'd encourage you to call us on 08081 473447 or Contact Us via our website so we can try and solve them. 

If you're sure you want to delete your Greggs Account, please head to the ‘account’ section in your Greggs App and select 'delete your account'.

You will need an internet connection to load the QR code on the 'scan' screen for the first time before use, but once loaded it will continue to work whether you have connection or not. Before heading into your local shop, we’d advise loading your QR code to make sure it’s ready to scan. If your QR code won’t load, click on 'get a new code'.

You will also need an internet connection to view your most recent stamps and rewards, as well as to use any rewards currently in your wallet.

You can use your wallet balance before paying the remaining total with another payment method, or "part pay" in shop.

Just so you know, there is no minimum spend on the debit card option of the transaction.

If you’d prefer not to use your remaining balance, you can pay with cash, debit or credit card, or Google or Apple Pay.

You don't need to have funds in your app account in order to use the Greggs App and earn rewards. However, if you do sign up for auto top-up, you'll never be without funds.

Yes, you can pay for a Click + Collect order with your wallet balance through the Greggs App on your phone.

You will need to have sufficient funds in your app wallet to cover the total.

You'll need an account with an email address and password to log in and start collecting rewards. Head to the Greggs App, or log in online using these details - or create an account using the instructions on your screen.

If you forget your password, select the ‘forgot password’ link on the log in screen and enter your email address, a verification code will then sent to the mobile number we have saved on your account. Input this code into the app to gain access and update your password.

If you’re not receiving your verification codes, first make sure that you’ve got a strong mobile and internet connection when trying to log in. If you don’t have a strong connection, there can sometimes be a delay in receiving your code – and the code is only valid for a certain period of time before it expires.

Remember, you only have five attempts to enter an MFA code before your account will be blocked for 24 hours.

Still having trouble? Try these steps:

- Delete the Greggs App from your device

- Turn off your Wi-Fi (or switch into airplane mode)

- Wait a few moments and switch your Wi-Fi back on

- Reinstall the app and try to log in and reset your password

Please don’t hesitate to get in touch with Customer Care if you’re still unable to log in.

Please get in touch with our Customer Care team to update your details here.

Depending on who you bank with, Greggs purchases bought via the app or website could appear with a different description on your statement.  If you have any questions about the description on your statement, please Contact our Customer Care team.

If have any further questions about this change, please Contact our Customer Care team - we'd be happy to help.

There are six different categories to collect stamps in. These categories include things like bakes, sweet treats and hot food. When you buy an individual product in those categories, you'll earn a stamp in that category. Just make sure that you scan your Greggs App or order through Click + Collect when signed in to your account on the web or mobile.

Collect nine stamps in a category, and as a reward the tenth item will be on us – it’s as simple (and as delicious) as that! Some products work a little differently – like multipacks. For full T&Cs, click here.

To claim your rewards, just open the wallet section in your app and scan the QR code at the till. Remember to check that your reward is toggled ‘ON’ when scanning. If you want to scan, but would prefer to keep your reward for another time, you can toggle it ‘OFF’.

Currently, rewards can only be redeemed in the Greggs App. If you see a reward in your Greggs Account on your web browser, just download the Greggs App and sign in using the same account details. Your rewards will be waiting for you!

We want you to use your reward when you want to. All of your rewards are automatically turned 'ON', but if you don't want to redeem your reward just yet, make sure you switch it to 'OFF' in the app before you scan your app.

It's always best to toggle 'ON' or 'OFF' when you have a good internet connection.

Unfortunately, at the moment we can’t offer rewards for purchases made using Just Eat or Uber Eats delivery.

For the app to register a stamp to your account, it needs to connect your QR code to the till. Stamps can also take up to 24 hours to appear in your account.

If you've scanned your app and haven’t received a stamp and there’s no receipt showing in your purchase history for your visit, it looks like something may have gone wrong when scanning.

If you Contact Us, we’ll do everything we can to get it sorted for you.

Your rewards have an expiry date which will be shown against the reward in the app.

All gift cards are valid for 2 years from date of purchase. If you are still concerned about losing an existing balance, Contact Us and we’ll do everything we can to get it sorted for you.

If you have any queries related to B2B sales please contact orders@greggsforbusiness.co.uk

Yes! When you log into your Greggs Account before ordering on Click + Collect, you'll earn rewards and stamps on everything you buy.​

So that we can make sure we're able to serve our customers, when you arrive at the shop you'll only be able to collect your original order. Not to worry though, placing an order is really simple and you can order as many times as you'd like to.

This is so we can make sure your visit to the shop is as easy as possible and helps us control how many people are served at one time.

Unfortunately, at the moment we can’t offer rewards for purchases made using Just Eat or Uber Eats delivery.

We're afraid at the moment we can only accept payment via credit or debit card in advance. We hope to add more payment methods in the future.

You can order up to 10 of any individual item, we are doing this to make sure we have great availability for all of our customers. It’ll also help us manage queues in shops and allow us to serve customers as safely as possible.

We’re now live on Just Eat and Uber Eats in a number of locations, meaning you can get your Greggs fix at a click of a button.

For more information on Just Eat deliveries or for any queries regarding an existing order, please visit the Just Eat website to find out more.

For more information on Uber Eats deliveries or for any queries regarding an existing order, please visit the Uber Eats website to find out more.

We now have a dedicated Click + Collect point in all our shops, head to the collection point and show your order reference number to collect your order.